If the input sensitivity is too low then the device you are connected to may have trouble detecting the microphone which could be interpreted as the microphone not functioning. It is also recommend that you check the microphone input sensitivity to ensure it is set appropriately. For example on a PC you would go into the "Control Panel" and into "Audio Devices/Settings" (or something similar) and select the headset as the play back and/or communication device. NOTE: Usually this is done within the settings of the device you are connected to. When the microphone of your headset does not appear to be functioning correctly it is recommend that you check to ensure that the microphone is actually selected as the input device. And in general: try all jacks (on PCs front & back) to see if any of them are defect.What do I do if the headset microphone is not functioning correctly? Standard solutions we know would be: driver re-installation, update driver to latest version. The problem most likely lies within your motherboard / on-board sound card or (if you have) your external sound card. Then, you can of course make use of your 2-Year warranty claim and get in contact with our Customer Support.ī.) If the headset works fine on that other device, then there is an issue with your PC / Laptop (initial device). This simple test allows us to get closer to 2 possible outcomes:Ī.) If you experience the same symptoms on both devices, then the headset might have a physical defect. Lastly, try the headset on another device (smartphone laptop etc.).Sometimes it might also be the case that there is a firmware update for motherboard / on-board sound card, which needs to be installed."Let Apps use your microphone” - Enable this In Search Box type “Microphone Privacy Settings” Also, the new Windows 10 update which has been released in connection to the new GDPR disables microphone on some applications.ĭue to new Microsoft Privacy that came with latest update.It can also be that the jack connecting the cable with the PC or the controller is not completely attached and needs to be pushed all the way in. Most often this is the case when the cable is not pushed all the way into the left earcup of the headset.Try and put the microphone closer to the mouth, this should improve a little bit as this would lead to a bigger noise-to-signal ratio and hence improve the noise cancellation. The noise cancellation effectiveness of the headset, is directly linked to the distance between the microphone and the audio source.
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